Terrible Service at SLO Cell

<p>PROBLEM 1 : BLACKL ISTING</p> <p>After my phone was ****** I wanted to Black list my phone. This Wednesday, 12 October, will be three weeks since my first request. I have sent all the necessary Black Listing documents to agent 1 the morning of 20 September. The same day I went into the Paarl Branch to make sure everything is in order with the original documents in hand. Another agent (Agent 2) assisted me and I asked her if she can process the Black listing while I am there. She assured me that Agent 1 will take care of this. A week later I followed up to get my ITC number for insurance purposes. Still no blacklisting has been done and they are now in the process of White Listing my phone as the person who stole my phone inserted a new sim card. After numerous of phone calls and emails ********** - I have received 0 response from this email address !) GloCell claims that they are waiting for CelC to sort out the White listing and it is now out of their hands, I must phone CelC. CelC says that they cannot assist me as my contract is with GloCell and therefore they cannot log into my account to see how far the process have gone. </p> <p>After numerous attempts I got hold of a person on their helpline # ********** . This person was the first one who seemed a bit helpfull and said that Black Listing should not take longer than 30min. and that he will sort this out and get back to me the same day. I did not hear from him and phoned the next day. Apparently they were offline, an excuse I have heard many times from GloCell, also he realised that he can no longer black list my phone and it is now in the process of white listing my phone. I must speak to CelC regarding this matter. </p> <p>It just seems that tere is no one taking responsibility with this matter and they are so casual about this not thinking that this is a real inconvenience for me as I need to report my ****** phone to my insusrance as I need a new phone. </p> <p>I have another billing complaint as well which I will publish seperately ...all I can say is I will never use this company again. Can't think that they can get away with this poor service! </p> <p> </p>