Terrible service and seems impossible to actually speak to someone that is willing to provide customer service.

To start i feel that the 1 star on service level is actually an overstatement and if an option was available for 0 star that would be more appropriate.

I have been trying to terminate my contract with glocell, i have paid the fees and sent the documents and have not received any service from glocell.

As i do understand things cannot always be done instantly, i have been trying to contact glocell on their call centre about 10+ times since yesterday afternoon and after holding for as long as 30 min sometimes the calls are dropped as i get to "Client 1" in the cue and have to start all over again. If i actually get through to an agent they then drop the call when i transfer me and i have to call back and start the whole process from scratch without my issue resolved. I have asked to be put through to a supervisor and guest what after waiting ages that call drops as well.

And through all this even after giving a contact number they have not once attempted to call me back on the number given or the number in question.

As far as client experience is concerned i have never ever been treated worse. It is a disgrace that people care so little for their clients.

I would appreciate a call from a manager from Glocell to actually resolve my query but not sure if this will happen because even if you call the offices they make it impossible for you to be put through to a person in a senior capacity.