1 reviews | Active since Jun 2013
Terrible service and no follow up!!!
<p>I called glocell 2 weeks ago regarding a settlement figure that deducted off my account without my consent. The consultant informed me that within 63 hours the funds will be reversed and thereafter I could pay it back to terminate my contract. I have once again been debited on my account... I called the call Centre again, spoke to a lady who put me on hold... After 2 minutes the call got cut off.... No follow up thereafter.... Is there any simpler way to deal with this? I have had enough.... I have now put a stop order on my account and glocell can keep on giving me my minutes and data as normal.... I'm not paying for terrible service any longer.</p>
Dear Yaseen,
We are really sorry for the way you feel about us and for the lack of assistance that you have received with your reversal. we have notified our support team of your matter and we assure you that they will give you more information on your request. We sincerely apologise for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell
Dear Yaseen,
We are really sorry for the way you feel about us and for the lack of assistance that you have received with your reversal. we have notified our support team of your matter and we assure you that they will give you more information on your request. We sincerely apologise for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell