1 reviews | Active since Feb 2017
TERRIBLE SERVICE
<p>My account was with Autopage and transferred to Glo Cell. I am due for an upgrade and have been into the Faerie Glen branch with no joy. I then sent a service request for someone to contact on 21 September 2016 docket 60775. To date no one has contacted me despite my numerous follow up emails.</p> <p> </p> <p>There are very few branches and no contact and definately no client service whatsoever, They are not doing Cell C any favours as I am looking at moving back to Vodacom due the lack of service and impossible contact options.</p>
Good day James,
Thank you for your post.
We are sincerely sorry for the break down in service you have experienced at one of our touch points. We appreciate you taking the time to air your dissatisfaction as this allows us to re-evaluate our processes in order to improve our levels of service.
Please rest assured that a consultant will be contacting you, to assist with your upgrade, shortly.
Warm Regards
The GloCell Team
Good day James,
Thank you for your post.
We are sincerely sorry for the break down in service you have experienced at one of our touch points. We appreciate you taking the time to air your dissatisfaction as this allows us to re-evaluate our processes in order to improve our levels of service.
Please rest assured that a consultant will be contacting you, to assist with your upgrade, shortly.
Warm Regards
The GloCell Team