Terrible service

<p>On the 21 November 2016 I went to the store in Westwood mall and app**** to have an immediate cancellation on my contract. I was told that there will a plenty fee and would have to pay it for the contract to be cancelled immediately. as soon as this is done then the forms would be submitted with proof of payment and in a few days it would be done. however I would still have to pay for the minutes etc I received for the month of November.</p> <p>I tried over and over to to call the call center and Every time I was number 1 the call was cut without anyone answering or I was sent to a answering machine, this was after waiting in line for 7-15 minutes at a time .</p> <p>finally after 9 days , 7 working days I went to the store to find out what was taking so long, especially after I was told it would take a few days only 2-3 . After going there I had to 're submit everything just in case and now today being the first I get a a new allocation of minutes, data etc, I they will want me to pay for it at the end of December.</p> <p> </p> <p>What the hell did I pay a early termination fee for ?I have to still pay and be connected to these idiots. </p> <p> </p> <p>I still cannot reach the call center , what do I do.</p> <p> </p> <p>For anyone thinking about taking out a contract with glocell, please think twice. whilst at the store yesterday , the was another customer who had the same problem </p> <p>