Terrible service

<p> I had a cell fone contract with Autopage for many years and since liqiudation my contract is now with Glocell. Two weeks ago I called in because I am due for an upgrade. Its been a headache I wish I never upgraded. I first spoke with an agent in Durban and answered few questions and was told I will receive the phone via Hillcrest branch it will be delivered to me. Next I get a call from Glocell in Cape town and am told I have to go to Hillcrest to get the phone. I told the lady who called that I was told the phone will be delivered but she denied this and told me it was not true the person who told me that misled me. I call the Durban branch and spoke to the guy who assisted me and he denied what the lady told me. Okay I listened a week later Hillcrest branch tells me they cannnot deliver because I had to fill certain form and submit my ID, 3 Bank statement, proof of adress and payslip. I sent all that and waited. Durban branch call me to confirm the adress because the courier has called my contract number and somebody else answered. Iwas then given the contact No for courier and tracking No and was asked to call them. I did that and numerous times and last friday had to cancel going to the meeting waiting for the parcel it was not delivered and yesterday I finally got the phone. I was expecting one phone so one parcel instead the courier delivered two parcels. When checking the parcel they two similar cell phones so I started calling and spent the whole day trying to get an explanation. In some instance someone asked me to hold until the phone cut. To make matters worse some lady told me I shouldnt have taken the two parcels but how was I to know what was in there without signing for them and then check what is inside?? i felt so frustrated and angry. Its been frustrating ever since no apology nothing. Today a gentlemen calls and tells me courier has called me and they cant find me. I gave the correct address where I work but still call to say they cant find me. I am so fedup with glocell and I even wish to cancel this contract. I ask myself what more is coming. Seriously I have had it</p>