TERRIBLE SERVICE

<p>I am in possession of a Power of Attorney to handle my elderly grandmother's affairs, who is in an old age home and basically completely immobile. When making a telephonic enquiry with regards to unjustified fees charged on her account I was advised that they would not be able to assist me as they need to verify certain information with my grandmother personally. After advising them that I handle her affairs and that I am in possession of a Power of Attorney I was told to physically go to a Glocell outlet with my elderly grandmother to sort the problem out. My grandmother can hardly walk and lives in another town. I asked to speak to a supervisor and was put on hold for 30 minutes until the line eventually just died. To say that I am UTTERLY DISGUSTED with their service is an understatement. TERRIBLE, TERRIBLE, TERRIBLE SERVICE!!!!!!!!!!!!!!!!!!!!!!!! </p>