1 reviews | Active since Jan 2010
Terrible service
<p>My contract was with Autopage who migrated my contract to Glocell. I received the notice of migration from Autopage. I had no say in this matter. This happened on the 1st March 2016. I have not received any communication from Glocell.</p> <p> </p> <p>I received a phone call on Monday 11th July 2016 stating that I owed them R18727.00. This was apparently for charges incurred for a tablet that I had given in to the Autopage shop at Princess Crossing. </p> <p> </p> <p>Had I received an invoice from Glocell I could have picked up that there was a problem.</p> <p>I am trying to resolve this issue with Glocell. Their reponse is that I don't pay within 21 days they are going to sue me. They are not interested in resolving the problem</p> <p> </p>
Dear Bernard,
We are really sorry for your bill shock and for the lack of service and assistance that you have received with your account with us. We have notified our support team of your high usage and we assure you that they will help you resolve your matter. Our support team will work closely with our Credit Control department and we assure you that they will help you get to the bottom of this. We sincerely apologise for the inconvenience caused as a result of this. Your reference number is ********** .
Warm Regards,
GloCell
Dear Bernard,
We are really sorry for your bill shock and for the lack of service and assistance that you have received with your account with us. We have notified our support team of your high usage and we assure you that they will help you resolve your matter. Our support team will work closely with our Credit Control department and we assure you that they will help you get to the bottom of this. We sincerely apologise for the inconvenience caused as a result of this. Your reference number is ********** .
Warm Regards,
GloCell