AW
Andrew W

1 reviews | Active since Nov 2009

02 Jun 2016, 07:40

Terrible service

<p>In about March 2014, I took out a 24 month contract with Autopage, for a laptop computer and some data. As this was a 2 year contract in February 2016 I visited the East London autopage office to give notice. I was informed that I needed to return the following month. On my return during March the Autopage office no longer existed. </p> <p>I approached Cell C at Hemmingways and was sent to Vincent Park and they sent me to the beachfront branch who informed me that I needed to deal with Glocell, but that there was no branch in East London. I tried phoning Glocell a couple of times, but the queue was extremley long. On 11 April I sent an online email to Glocell setting out my concerns. I received an automated response with ticket number 8014. The next day I received an email to inform me that my ticket had been closed and that if the matter had not been resolved i should reply to the email, which I immediately responded to that it had not been dealt with. a half hour later I received another email, again informing me that my ticket had been closed.</p> <p>At this point I assumed the matter had been dealt with, despite not having had any formal response. I have this morning noticed that I am still being charged for this contract. This is unacceptable service</p>

0
Replies (3)
Glocell
Glocell's reply07 Jun 2016, 11:05
Official

Dear Andrew,

We are really sorry for the lack of assistance that you have received regarding your matter. We would also like to apologise once again for being moved from pillar to post in attempts to resolve your matter. We have notified our support team of your query and we assure you that we will help you resolve your matter. We have been receiving an influx of customer queries, we have been dealing with them on a one-on-one basis, please bear with during this time. We will help you resolve your matter.

Warm Regards,

GloCell

AW
Andrew W's update16 Jun 2016, 09:11
Reviewer Update

Still no contact made. Very poor service

AW
Andrew W's update06 Oct 2016, 10:23
Reviewer Update

And believe it or not I was today contacted by Glocell. Not bad, only 4 months to respond