1 reviews | Active since May 2016

18 May 2016, 12:54

Terrible service

<p>App**** for a Cell C pocket data router at Glocell Hillcrest on 8 April 2016 during the promotion stating that If you buy a Cell C contract you will receive a free cruise. I was told that I would receive delivery of my router in the next week.</p> <p>I had complained on facebook - directly to Glocell South Africa on 21 April 2016.</p> <p>A staff member had called me to hear my plead but said that she would call me back... I received no further communication from Glocell South Africa.</p> <p>Contract was supposedly only approved on 23 April 2016 (I was contacted by a staff member from Hillcrest branch, and was told that I was going to receive my router when they receive stock).</p> <p> </p> <p>Now, (18 May 2016) I was told that there is no stock and that I won't receive the contract/my router.</p> <p>This is so frustrating, because I know of other clients that had received their router who app**** for the very same deal as i did, on the same day (and even after the day I app**** for this contract) yet they have received their routers. </p> <p>Worse service I have received in my life.</p> <p> </p> <p> </p>

0
Replies (1)
Glocell
Glocell's reply07 Jul 2016, 07:58
Official

Dear Ashveer,

We are really sorry for the trouble that you have gone through to address your query with us. We have notified our support team who is looking into your matter. We sincerely apologise for the delay in our response.

Warm Regards,

GloCell