1 reviews | Active since May 2016

11 May 2016, 10:28

TERRIBLE SERVICE

<p>My line was suspended due to non payment. i transfered the required amount. i then sent the proof of payment to customers service as well as to accounts department. 24 hours later my line was still not unblocked. i called the call center twice, on 2 occassions my call was dropped. after the 3rd attempt, i was told it will be unblocked in 2 to 4 hours. only to receive an sms that says my line is suspended due to non payment. what did we do to deserve our lines being transfered to Glocell without our consent. Why did cell c approve this little company that does not have capacity to provide service to its customers. i'm really on the edge of abundaning my contract and gettign a new contract with a different service provider. i am fedup.... ***</p>

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Replies (1)
Glocell
Glocell's reply26 May 2016, 07:30
Official

Dear Asnath,

We are really sorry for the way you feel and we fully understand your frustration. We are glad that your matter has been resolved with us. We look forward to servicing your mobile needs.

Warm Regards,

GloCell

Best regards,