Terrible customer service : No documents issued on upgrade
<p>We were transferred automatically to Glocell when Nashua Mobile closed down. We upgraded at the end of August 2017 and were promised proof of the upgrade, which have never arrived. There seems to be only one call centre agent, it takes up to 10 minutes for them to answer calls. We now urgently need proof of purchase to qualify for a free Samsung screen repair and in spite of contacting the call centre again twice, nothing has arrived. </p>
Good day Judith,
Thank you for your post.
Please accept our apologies for the lack of service you have received from the team as well as for the inconvenience caused.
Please rest assured that we have requested for the documentation; once we receive it, we will revert back to you.
Kind Regards,
The GloCell Team
Good day Judith,
Thank you for your post.
Please accept our apologies for the lack of service you have received from the team as well as for the inconvenience caused.
Please rest assured that we have requested for the documentation; once we receive it, we will revert back to you.
Kind Regards,
The GloCell Team