Terrible customer service and infringement of consumer rights

<p>After 40minutes of being put on hold and transferred from one call service operator to another, I eventaully spoke to a lady. I explain my enquiry to move from contract to prepaid. She informs me that I will only be terminated next month.</p> <p>I explain that I would prefer to terminate with immediate effect and that she needs to send me the T & C if she wants to insist on a 1 month notice period. She hangs up and send me an email with termination form attached!!!</p> <p> </p> <p>Glocell's customer service is insufferable! I requested three times to speak to a manager and my request was ignored. It appears that Glocell is only interested in my premiums and not in addressing their customer's needs.</p> <p> </p> <p>Their call centre operators are unenthusiastic, uninformed and completed unhelpful. Overall, unsatisfactory service. Would NOT recommend Glocell to anyone. To make matters worse their stores are obscurely situated, making it near impossible to drive to-so you are forced to call their veru unhelpful, unprofessional call centre. </p> <p> </p>