Terrible customer Service!!!!
<p>No action was given on the below message.</p> <p>Email me the forms as I requested.</p> <p> </p> <p>For the last month now, I've been trying to cancel my 2 contracts I have at there store, but everytime I go there they tell me I should go do it online and must wait before I can do that.</p> <p> </p> <p>I've made contact with the Centurion Mall branch and Talked to Mary-Jane . She printed out 2 forms (one that reads out : Error this page did not print correctly) for me to fill in and send it to them via email.</p> <p>There is a total communication gap between them and the user, This must be fixed by Glocell imediatley. The online personal message to customer care responds with a error message as well. This is unacceptable </p> <p> </p> <p>No of the Email addresses online work or if they eventually go through, there is just no reply. I'm tired of struggling and would like them to see that my 2 contracts get cancelled ASAP. </p> <p> </p> <p> </p> <p>Then They rep****:::</p> <p> </p> <p>Dear Mr du Toit,</p> <p>Thank you for taking the time to notify the team of your matter. We do apologise for the unnecessary inconvenience.</p> <p>In order for us to assist you as quickly and efficiently as we possibly can, we have notified a consultant of your matter; who will be contacting you shortly.</p> <p>Please remember that if you would like to cancel your contracts with us, but move to pre-paid, you need to request a migration to pre-paid. </p> <p>Warm Regards</p> <p>The GloCell Team</p> <p> </p> <p> </p> <p> </p> <p> </p> <p>Yet. No responce from there side.</p>