Terrible customer Service!!!!
<p>Hello</p> <p>For the last month now, I've been trying to cancel my 2 contracts I have at there store, but everytime I go there they tell me I should go do it online and must wait before I can do that.</p> <p> </p> <p>I've made contact with the Centurion Mall branch and Talked to Mary-Jane . She printed out 2 forms (one that reads out : Error this page did not print correctly) for me to fill in and send it to them via email.</p> <p>There is a total communication gap between them and the user, This must be fixed by Glocell imediatley. The online personal message to customer care responds with a error message as well. This is unacceptable </p> <p> </p> <p>No of the Email addresses online work or if they eventually go through, there is just no reply. I'm tired of struggling and would like them to see that my 2 contracts get cancelled ASAP. </p> <p> </p> <p>Regards </p> <p>CJ</p>
Dear Mr du Toit,
Thank you for taking the time to notify the team of your matter. We do apologise for the unnecessary inconvenience.
In order for us to assist you as quickly and efficiently as we possibly can, we have notified a consultant of your matter; who will be contacting you shortly.
Please remember that if you would like to cancel your contracts with us, but move to pre-paid, you need to request a migration to pre-paid.
Warm Regards
The GloCell Team
Dear Mr du Toit,
Thank you for taking the time to notify the team of your matter. We do apologise for the unnecessary inconvenience.
In order for us to assist you as quickly and efficiently as we possibly can, we have notified a consultant of your matter; who will be contacting you shortly.
Please remember that if you would like to cancel your contracts with us, but move to pre-paid, you need to request a migration to pre-paid.
Warm Regards
The GloCell Team