Terrible communication. No feedback.

<p>My problems started when my data bundle for the month ran out. I figured it would be an easy task to just log into the Glocell site and request a new data bundle. I thought wrong.</p> <p> </p> <p>I found the section on the site where I could request a data bundle and did so. Then I was simply greeted with a message saying "Form Submitted" with no other useful feedback. I tried again, same story. I tried to submit a support ticket via the site which also gave the same feedback before finally deciding to email them. The response I got to the email was to phone their support line.</p> <p> </p> <p>Fine. I call the support line. I get put on hold for about 10 minutes before finally getting someone to answer. Their advice was for me to try and load the data bundle via their app. I gave that a try, but since the app is basically just a wrapper for their site, I got the exact same issue.</p> <p> </p> <p>Tried emailing them again. No response. In the meantime, I'm being charged out of bundle data rates.</p> <p> </p> <p>When I checked my account balance today, I saw that they had charged me for a data bundle, but when I checked my data balance by dialling *101# it says that my data balance is 0.</p> <p> </p> <p>So I've been charged for a data bundle that hasn't been loaded onto my account and in the meantime I'm STILL BEING CHARGED OUT OF BUNDLE DATA RATES.</p> <p> </p> <p>During this entire time, I've received no feedback on any of the following:</p> <p> </p> <p>1) Whether my request for a new data bundle was received by anyone</p> <p>2) Whether my request has been processed or not</p> <p>3) Why I'm being charged for a data bundle that hasn't been loaded</p> <p> </p> <p>The feedback along every step of the way has been almost non-existent.</p>