Termination of Contract not honoured by Glocell

Item: Glocell
Rating: 1

My cellphone contract with Glocell was ending 31 March 2017. I went to the Cresta Glocell shop and filled in the termination of subscriber agreement ( REF ********** 4) on the 15th of February 2017 to allow for the 30 day notice and it stated that Termination was indeed 31 March 2017 ( I have the document to prove this). I called the Glocell customer care number on the 27th of March 2017 to make sure they would terminate on the 31st and the glocell employee confirmed that it had been logged in their system and it would be terminated on the 31st. The 1st of April came and I realised my line had not been terminated when I tried to load airtime and it told me I am not a prepaid customer. I called Glocell on Monday the 3rd of April to ask why the line was not terminated (I have the name of this agent) . I was asked to hold for endless periods of time as they tried to see why. In the end I was asked to send throught the document I got from the shop and I did. Phone was still not terminated. I called again today the 6th of April 2017, and they still could not terminate my line. They said they would only terminate on Friday the 7th of April becasue that it when their termination run takes place. I then asked why they did not terminate on the 31st of March then, and they could not answer that. I asked how they would bill me this month since the fault is on their side. And they said I would pay the full monthly subscription that I signed for even if I have only used a portion of this. How is that fair??? I did everything right and on time on my side, now I have to pay my full subscription because of their own incompetence. And they wonder why I want to leave their company.

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