1 reviews | Active since Jul 2016
Suspension of service
<p>One of my contracts with Autopage was transferred to Glocell. Payment for the contract was always done by debit order when it was with autopage. Apparently since being with glocell the debit order was never collected by glocell and as I have several cellphone contracts I never realised that the debit order was not collected for this number. On Monday I was informed thatvthe acoount was in arrears and that I should make full payment or the account will be suspended. As I am not financially in a position to pay more than R1000 at once I immediately tried to phone Glocell to seek a resolution. Unfortunately it is impossible to get through to the Glocell number and the email I send on Monday are still unanswered. Now the phone are disconnected and there are no way to get in touch with Glocell to resolve the matter.</p>
Dear Maxie,
We are really sorry for the lack of assistance that you have received with your query. We have alerted our support team of your request and we assure you that they will help you resolve your matter with us; your reference number is ********** .
Kind Regards,
The GloCell Team
Dear Maxie,
We are really sorry for the lack of assistance that you have received with your query. We have alerted our support team of your request and we assure you that they will help you resolve your matter with us; your reference number is ********** .
Kind Regards,
The GloCell Team
