UL
Ulrica L
1 reviews | Active since Apr 2017
18 Apr 2017, 12:35
Sudden Unknown Billing - Never before ..
<p>Overall this is the worst service provider I have ever had to deal with - they are just about "non-existent" - one office somewhere in Cape Town CBD - try to contact them on their support line one can just never get through - email support - 48 hours plus - which in my current case is a little too late ...</p> <p>I suddenly received a bill this month for over R1000 with a charge to a strange cell number which dials every day and the cost is R6.15 - my bill is usually between R300 to R400 at the most <br />Sent them an email</p> <p>Could you please explain this charge of <br />SMS – Local<br />SEONE0070?? - with my latest bill attached<br />"Their very vague answer after 48 hours +<br />kindly be advised that your cell number is subscribed to a wireless application service provider. <br />To unsubscribe from the service dial *131*1#. (WHICH DOES NOT WORK)!<br />Should you require further assistance please do not hesitate to contact our Customer Support team on ********** " (WHICH DOES NOT WORK)<br />In the meantime this charge keeps on running?? - and no real explanation as to how this occured in the 1st place! Never before?? So now I must jsut keep on paying the high bill until something is sorted??<br /> </p>
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Replies (3)
Glocell's replyOfficial
18 Apr 2017, 12:53Good day Ulrica,
We appreciate your post.
Please accept our sincerest apologies for the lack of service you recently experienced from one of our touch points. We sincerely value the time and effort you took in airing your dissatisfaction; this allows us to reassess our processes in order to improve on our service levels.
Please rest assured that we have escalated your billing dispute to the relevant department; a consultant will be in touch timeously.
***.
Kind Regards
The GloCell Team
Best regards,
Glocell's reply18 Apr 2017, 12:53
Official
Good day Ulrica,
We appreciate your post.
Please accept our sincerest apologies for the lack of service you recently experienced from one of our touch points. We sincerely value the time and effort you took in airing your dissatisfaction; this allows us to reassess our processes in order to improve on our service levels.
Please rest assured that we have escalated your billing dispute to the relevant department; a consultant will be in touch timeously.
***.
Kind Regards
The GloCell Team
Best regards,
UL
Ulrica L's updateReviewer Update
18 Apr 2017, 13:18This does not help allot - as in the meantime whatever is wrong here is still running and Im being charged for something unknown since your bill arrived 11 April which is billing only until 31 March - which means this unknown service has been running since 1 April ongoing (started on 10 March) - this needs to be stopped with immediate effect and investigated properly and I should not be charged for this until all is known.
UL
Ulrica L's update18 Apr 2017, 13:18
Reviewer Update
This does not help allot - as in the meantime whatever is wrong here is still running and Im being charged for something unknown since your bill arrived 11 April which is billing only until 31 March - which means this unknown service has been running since 1 April ongoing (started on 10 March) - this needs to be stopped with immediate effect and investigated properly and I should not be charged for this until all is known.
UL
Ulrica L's updateReviewer Update
24 Apr 2017, 14:25I had someone from Glocee a "Bafana" call me last week - stating that they will investigate this matter as it does look like it could be some kind of **** and that I will be cc'd in the correspondence to this so called supplier who sent the BILL to GLOCELL - to date no correspondence regarding this and when I followed up on email this morning - the response I received not our problem! Not in so many but yes NOT OUR PROBLEM - so right back to where I started and because Glocell does a debit order - my hands are completely chopped off - so I will be paying for something I did not subscribe to!
UL
Ulrica L's update24 Apr 2017, 14:25
Reviewer Update
I had someone from Glocee a "Bafana" call me last week - stating that they will investigate this matter as it does look like it could be some kind of **** and that I will be cc'd in the correspondence to this so called supplier who sent the BILL to GLOCELL - to date no correspondence regarding this and when I followed up on email this morning - the response I received not our problem! Not in so many but yes NOT OUR PROBLEM - so right back to where I started and because Glocell does a debit order - my hands are completely chopped off - so I will be paying for something I did not subscribe to!