CvdW
Chris-mare van der Walt
1 reviews | Active since Jun 2016
07 Jun 2016, 10:57
successfull migrated contract
<p>WOW! Never in my life have I came across a company like this.</p> <p> </p> <p>On Friday 27 May we got a sms that said our contract has been migrated succesfully to prepaid - we NEVER asked for it. And since that day, we've been trying to get our contract back. the operaters have the fine cheek to tell me to put airtime on while the fix the problem. Nearly had a FIT!!!!!! How can I pay for a contract (and they admit to wrongfully changing the contract) and put prepaid airtime on??? It has been nearly 2 weeks now and still it is not fixed. My son has been in hospital for nearly a week in which I wasnt able to contact my husband. Wonderful!!! </p> <p> </p> <p>We did not choose Glocell. Originally the contract was with Nashua mobile, then they sold us to Auto Page, who then sold us to Glocell. Why do we not have a choice of where our contracts should go? How do we get out of this ****** contract????</p>
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Replies (3)
Glocell's replyOfficial
07 Jun 2016, 12:53Dear Chris-Mare van der Walt,
We are really sorry for the way you feel. We also want to apologise for the experience that you have had with us so far. We also want to apologise for your contract accidentally moving to prepaid. We have notified our support team of this, we assure you that we will help you resolve your matter. We are really sorry for the inconvenience that this has caused you, we will help you resolve your matter.
Warm Regards,
GloCell
Best regards,
Glocell's reply07 Jun 2016, 12:53
Official
Dear Chris-Mare van der Walt,
We are really sorry for the way you feel. We also want to apologise for the experience that you have had with us so far. We also want to apologise for your contract accidentally moving to prepaid. We have notified our support team of this, we assure you that we will help you resolve your matter. We are really sorry for the inconvenience that this has caused you, we will help you resolve your matter.
Warm Regards,
GloCell
Best regards,
CvdW
Chris-mare van der Walt's updateReviewer Update
08 Jun 2016, 05:50You've been apalogising for nearly 2 weeks now. Every operater we spoke to said that the matter has been send to the support team.
I would like to know exactly when we will be online again. checked this morning and still on prepaid.
CvdW
Chris-mare van der Walt's update08 Jun 2016, 05:50
Reviewer Update
You've been apalogising for nearly 2 weeks now. Every operater we spoke to said that the matter has been send to the support team.
I would like to know exactly when we will be online again. checked this morning and still on prepaid.
CvdW
Chris-mare van der Walt's updateReviewer Update
10 Jun 2016, 10:08ok, so now the number does not exist any longer from last night! what is going on???!!!!!!
CvdW
Chris-mare van der Walt's update10 Jun 2016, 10:08
Reviewer Update
ok, so now the number does not exist any longer from last night! what is going on???!!!!!!