1 reviews | Active since Jul 2011
Struggle to Terminate Contract
<p>My cellphone contract term already expired and I have submitted the Termination of Subscriber form to migrate my line to pre-paid ***). The migration was supposed to happen on 1 May but still it is not changed and GloCell now say I have to submit the form again and pay another month for a service that I don't need. <br /><br />Please attened to this urgently!!</p>
Still no response from GloCell!! I have resubmitted the cancelation again yesterday but still no response!!
Still no response from GloCell!! I have resubmitted the cancelation again yesterday but still no response!!
Dear Lawdi,
We are really sorry for the way you feel and for the lack of assistance that you have received with the cancellation of your contract. We have notified our Head Office support team of your matter; we assure you that they will follow-up on your matter and give you an update on how far along the cancellation process you are. We sincerely apologise for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell
Best regards,
Dear Lawdi,
We are really sorry for the way you feel and for the lack of assistance that you have received with the cancellation of your contract. We have notified our Head Office support team of your matter; we assure you that they will follow-up on your matter and give you an update on how far along the cancellation process you are. We sincerely apologise for the inconvenience that this has caused you as a result of this.
Warm Regards,
GloCell
Best regards,
I have still not received any answers from GloCell and my contract is still not migrated to prepaid.???
I have still not received any answers from GloCell and my contract is still not migrated to prepaid.???