still waiting with no response at all

<p>i took up a contract telephonically on the 13-04-2016 after speaking to a consultant Hopewell with Glocell.</p> <p>No reference was given, however he advised that the calls were recorded. i was advised that the new cell number would be activated within 24-48 hours after receiving my phone. the sim activation only took place to my knowledge on the 09-05-2016. the contract i took out came with a free MSC cruise, i was advised that once the sim is activated, i would receive a link/voucher code to use to ook/secure my place for the cruise. its been more then 72 hours, i still have no link via sms to my new number. attempts to contact the call centre is no use at all, the line either goes dead after waiting forever, emails sent to they customer support service proves to be the same. you receive a general reply stating someone will get intouch. how much longer must i wait. not a happy client at all, i somewhat regret going into this contract if this is the service im going to receive !! please assist....</p>