Still waiting

<p>I used to be with Autopage. A consultant from the GloCell Melrose Arch branch contacted me to upgrade. I explained that I was happy with what I had and that an upgrade would only increase my bill. He then sent me an e-mail with 3 options which was resonable and I chose the SmartChat 6GB option at a cost of R449 pm for a sim only upgrade. I also requested on 15 August that the recurring 2G recurring data be removed as the 6GB would be enough. GloCell gave me half of the data which I can understand as it was already the middle of the month and I ran out of data and loaded an additional 2 GB. Imagine my surprise when I got my invoice and I was charged for the full data, as well as the original 2GB, the 2GB data I loaded AND the 6GB was charged at R695.23 which is way more than the R499 as agreed on. My bill went up from on average R450-R500 to a staggering R1239.18. On receiving the invoice, I've sent numerous mails to the consultant and he only responded after I sent the same mail about 3 times (and the responses does not provide any reasons) and it is as if he cannot recall what was agreed on. I've requested the details of someone in charge to talk to which I have not received. I also logged an enquiry on the GloCell system on 17 September with no response. Now when I attempt to do anything on the GloCell website it indicates that an error has occured-this has been for the whole week.</p> <p> </p> <p> </p>