Still non existant service

Following a review of Glocells non existant service in early November, they rep**** after a few days saying contact Shevaughn, which I did on 7 November. By 24 Nov, no response (NO SURPRISE), tried again. Had a call from Francina on 28 Nov. She had no idea of the background, didn't even know it is a business account, promised to email me so I could send details, and to escalate.... So far, NOTHING. To add insult to injury, the phone has been suspended which is costing us lost business. Glocell, I hope you have answers ready as I'm now escalating to ICASA and Sunday Times consumer complaints