1 reviews | Active since Apr 2017
Still no response
<p>Ok i was using a Samsung A8 now what happens to all of that money am paying extra because a Samsung A8 is 10 999 and an A5 6999 the difference is huge am demanding for my refund this is a ******* </p>
Good day Ayanda,
Thank you for your post.
Please refer to our response to your initial post which states the following:
Good day Ayanda,
Thank you for your post.
Please be advised of the following:
Your monthly package is only R 69 per month.
Your handset fee is R220 per month (excl. VAT).
You are paying an extra R135 per month for your handset insurance.
This is why your monthly fee is so high; are you aware of the insurance package that you have?
Kind Regards
The GloCell Team
Good day Ayanda,
Thank you for your post.
Please refer to our response to your initial post which states the following:
Good day Ayanda,
Thank you for your post.
Please be advised of the following:
Your monthly package is only R 69 per month.
Your handset fee is R220 per month (excl. VAT).
You are paying an extra R135 per month for your handset insurance.
This is why your monthly fee is so high; are you aware of the insurance package that you have?
Kind Regards
The GloCell Team
Now that question is very disrespectful because i have been calling to find out about everything that you just mentioned not even one person was kind enough to be honest with me I've requested for the initial contract with altec autopage but you guys claim that you don't have it the one you guys gave me was blank meaning that you could easily bull**** and my instalments at that time were less compared to the one's am currently paying I've requested for recordings between me and the guy who offered me the insurance i still didn't get them instead you guys said altec autopage didn't give now what's funny is you guys haven't received a single thing from altec autopage about my contract but you were able to get my banking details from them and able to alter my monthly instalments without my permission or a valid reason now i repeat may i get a clear understanding of how you guys operate because this is uter bull**** and a ******* I've been a paying customer from day one I've never inconvenienced you guys in anyway through all the airtimes you have taken from me from you giving me an attitude and opting to rather terminate my phone insurance because I was demanding for answers my phone and to cancel my account with you guys thereafter.
Now that question is very disrespectful because i have been calling to find out about everything that you just mentioned not even one person was kind enough to be honest with me I've requested for the initial contract with altec autopage but you guys claim that you don't have it the one you guys gave me was blank meaning that you could easily bull**** and my instalments at that time were less compared to the one's am currently paying I've requested for recordings between me and the guy who offered me the insurance i still didn't get them instead you guys said altec autopage didn't give now what's funny is you guys haven't received a single thing from altec autopage about my contract but you were able to get my banking details from them and able to alter my monthly instalments without my permission or a valid reason now i repeat may i get a clear understanding of how you guys operate because this is uter bull**** and a ******* I've been a paying customer from day one I've never inconvenienced you guys in anyway through all the airtimes you have taken from me from you giving me an attitude and opting to rather terminate my phone insurance because I was demanding for answers my phone and to cancel my account with you guys thereafter.
Come to think of it my instalments were increased during the period i was given the Samsung A8, and when I questioned i was given a different story and on that month the money was supposed to be put in my account but that never happened instead the amount was subtracted from the following month instalment but still the amount changed from the one I initially agreed upon
Come to think of it my instalments were increased during the period i was given the Samsung A8, and when I questioned i was given a different story and on that month the money was supposed to be put in my account but that never happened instead the amount was subtracted from the following month instalment but still the amount changed from the one I initially agreed upon