*****s customers money

<p>i had a contract with glocell for 2 years that gave me huge problems. i cancelled the contract in september last year but i had been billed every month from then until i finally got to cancel it in february. the email address on their cancellation form was the incorrect one -they had an outsoursed company doing their cancellaations and never received my cancellation. this simcard had not been used since end of september last year and they refuse to refund me for their mistake. it has been R350for 5 months. beaware all customers that glocell have no idea what they are doing and above all else does not put their customers needs first. i would have expected that i be refunded as it was their mistake not mine. the simcard for the particular number was destroyed at the end of september and thee only thing reflecting on my bill for 5 months was the hadset fee</p>