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Neel N

1 reviews | Active since Apr 2016

29 Apr 2016, 12:06

Stay away from Glocell

After much hassle I took out a telephonic contract with Glocell. I was contacted by an agent called Phumzile Moretlwe after registering 2 Hellopeter complaints against Glocell. This lady promised me that my delivery would be 3 weeks ago, every week she informs me that they did not receive stock but assures me I will have the device by the next week, until the next week comes and its the same story again. She has promised to get management to call me over a week ago and now she is even ignoring my emails to her. This leaves me to wonder if the initial process with glocell is so pathetic - what is the after sale like? Very poor customer service and as a consumer you should stay away from this service provider as the clearly cannot provide anything let alone service.

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Replies (2)
Glocell
Glocell's reply13 May 2016, 11:25
Official
Hi Neel, We are really sorry for the lack of feedback that was supp**** to you. We are looking into your matter and we will give you an update on your delivery. We sincerely apologise once again for the inconvenience caused as a result of this. Warm Regards, GloCell
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Neel N's update13 May 2016, 13:17
Reviewer Update
Im still waiting for a call for over a month