Sim swop wrongfully done without any consent

<p>Yesterday the worst thing happened. I called Glocell to sort out a billing issue, which was easily resolved. But then half an hour later i get an SMS saying that a sim swop has been requested, and when trying to phone them no one picked up. So i left it, only to find out that a sim swop has indeed occured on my contract simcard and that i now no longer have access to my sim. I called my number, and someone picked up the phone. I told him what happened and he said its a mistake from glocells side because he tried to perform a sim swop to a different number. Truly pathetic service! Ill definitely be cancelling my contract with glocell as soon as the 24 month period has gone past. Autopage couldve done much better than this!</p>