SHOCKINGLY BAD SERVICE - SUSPENDING LINES IN ERROR

<p>Please see this reference number ********** . I'm logging my second HelloPeter complaint because nothing is being done. My mom's line was suspended in error (3 weeks ago) and she STILL has no service. The lady that assisted me last week was helpful at first and then got rude and now is simply not phoning me back. Her name was Leander or something. I have emailed Shevaughn Nankervis several times to get someone to phone me and whilst I get read receipts, no-one calls.</p> <p>Glocell admitted that my mom's details were transferred from Autopage incorrectly (she is a debit order client). They also confirmed that they got her payment from 2 weeks ago. They assured me that her line would be activated asap. NOTHING.</p> <p>What I need:</p> <p>- Activate her line WITH THE SAME NUMBER immediately.</p> <p>- Courier the sim card to her house.</p> <p>- Give her a month's FREE subscription (she paid for a month of the phone not being available).</p> <p>- Give her 2GB FREE data bundle to make up for the disasterous service.</p> <p>- Provide feedback as to what will be done about the Klerksdorp branch not answering her phone. She had to drive 60km (both ways) to visit the branch 5 TIMES because they refuse to answer the phone (never mind the fact that Glocell is in the TELECOMMUNICATIONS business!!!!!)</p> <p> </p> <p>If the above does not get resolved immediately I will report the matter with that reference number to ICASA.</p>