Shocking service delivery

<p>After my account was migrated from Altech Autopage to Glocell I have had no response to numerous queries related to billing details required to submit payments for my account. I registered online with Glocell and logged numerous queries, I have contacted the customer care line numerous times and been into the store at Hillcrest where I was given banking details handwritten on a s**** of paper and when I asked for an official, printed version on a letterhead, I was told that was not available, I then asked that the details be e-mailed to me which I am still waiting for since July. I will go back to the store and try and resolve the issue again.</p> <p>I found that Standard Bank have Glocell pre-loaded on their system which I added as a beneficiary and have been overpaying since October using my phone number as the beneficiary reference.</p> <p>I have not received any statements or invoices for my account either.</p> <p>In conclusion, I am completely dissatisfied with the service I have not received from Glocell. All I have been requesting are details and the required reference so that I am paying into the correct account with the correct reference as my line is still disconnected.</p>