Shocking service and lack of action

<p>I used to be an Altech Autopage customer and was transferred to Glocell. Service has been shocking. Takes 15-20 min to get an answer at the call centre and then nothing done on your request. Used to receive statements on 7th now get them 14th. Received April statement with a charge for itemised billing - but nothing received. Called the call centre on 16 May around 8:30am - was told by a Nosipho she would forward it - still nothing received. Also complained that I have SIM insurance - but was charged R130 for a sim swap. I had called the call centre in march to advise my cell was not working they said to go purchase a new sim and call them back and they will do a sim swap. Nosipho promised to escalate and personally call me - nothing! I logged a query on 16th around 6pm on the website for both and have had not response either. By the way the website is useless - does not give me any decent info like I used to get at Altech. Very unhappy with the poor service and not receiving what I pay for, and wasting valuable time waiting for a call centre for apparently no purpose at all!</p>