Shocking service
<p>Contract taken over from Autopage. My LG 4G's motherboard has given up, Glocell East Rand Mall tell me if I can't provide the contract they cannot uphold the warranty. I simply cannot get through to the call centre. Now, I seem to ahve lost my sim card and I can't even get through to block my sim. Mails to the support e-mail address go unanswered. I have spent up to 30 mins holding on and then the call gets disconnected. Can't wait for my contract period to be up. Or, considering they have no record of my contract can I just stop paying</p>
Dear Mrs Serrurier,
Thank you for alerting us of this inconvenient situation in which we have placed you. We do apologise for the poor service and support you have received from us thus far.
In order for us to assist you as quickly and efficiently as possible, we have escalated your query. A consultant will be in touch with you shortly.
Warm Regards
The GloCell Team
Best regards,
Dear Mrs Serrurier,
Thank you for alerting us of this inconvenient situation in which we have placed you. We do apologise for the poor service and support you have received from us thus far.
In order for us to assist you as quickly and efficiently as possible, we have escalated your query. A consultant will be in touch with you shortly.
Warm Regards
The GloCell Team
Best regards,
No contact from GloCell yet
No contact from GloCell yet