Shocking service

<p>I called glocell head office on the 15 July 2016 to do a upgrade took them 2 months to deliver device </p> <p>and on 24 August I sent form to update to a top up package when I called on the 1 September to see if it was done they said will start on the 1st October and still has not been done I don't want this contract anymore and I will not pay the account till this is sorted I hate glocell and will not let anyone take a contract out with them I have sent emails for them to contact me which no one calls back and I get a account of 4660 I want this sorted I will not pay the account till this is sorted I hope a CEO or manager could contact me I am ****ed off with this service </p>