Shocking service

<p>Went in to the glocell at cresta mall in the 05.06.2016 and completed forms to terminate my cell phone contract and was told notice has been placed and in 30 days my number will be on a prepaid. Tirrel the consultant that helped me said that he will forward the documents for the cancellation. Today I call the glocell contact centre and was told that no notice has been placed????i then called the store that i completed the forms at and spoke to Nasreen who took my details and said she will call me back with feedback, 4 hours later I call and nothing could be confirmed all she said was i will receive an sms. I do not want this contract to go on for another month. This is the reason I am moving to another service provider. A simple request cannot be actioned. </p>