Shocking service

<p>I was an Autopage customer and moved over to Glocell when Autopage closed without any consultation purely a notification SMS stating that Glocell is taking over my account. Up until now the service which I have received from Glocell has been absolutely shocking.</p> <p> </p> <p>On the 4th May I call Glocell call center to find out how I go about migrating my account to the top plan. I spoke to a lady who said I need to fill in a form and send it back for processing. On this form it indicated that I need to send through a copy of my ID and the lady said I should do the same. I sent through all documentation require in the 4th May 2016 and received an automated responses saying that my information had been received.</p> <p> </p> <p>It was indicated that this migration will be processed on the 25th May and be in effect as of the 1st June 2016. Come the 1st June 2016 and nothing had been done. So I call the Glocell call center again after sending a number of email to their customer support email with no response to date. I waited for 45 minutes and had to end the call as I had a meeting. I then called again to find out what was happening with the migration and the person I spoke to said that it has not been processed and that my query has now been marked as urgent. </p> <p> </p> <p>I then hen called again yesterday and spoke to anothe person who I asked what the status of my migration is and he then checked the system and informed me yet again that nothing had been done. He then said that I need to send through 3 months bank statements, which is the 1st time anybody at Glocell told me that this is required. I sent through the statements and I was promised that I would have feedback yesterday. No shock to me I have not heard a word from anyone at Glocell.</p> <p> </p> <p>When I was on the phone to the call center agent and requested to speak to a supervisor or manager I was told that they are in a meeting and cannot speak to them.</p> <p> </p> <p>The reason why I need to migrate to a better plan is that I am spending huge amounts of rands on my cellphone each month and now when I request a migration from my service provider the only time I hear anything is when I call Glocell myself, they do not even have the decency to respond to an email which was sent 2 weeks ago.</p> <p> </p> <p>I woudl like to know is Glocell going to cover the costs of the calls and additional data that I use this month because of their poor service in processing my request to migrate to a plan that includes unlimited calls, SMS and 10G of Data a month.</p> <p> </p>