Shocking Service!
<p>I have a contract with Glocell. My cell number is ***.</p> <p> </p> <p>I have moved over from Autopage. I called in to Glocell with in the first week to make sure that my debit order will run on the 7th of each month as I get my salary on the 5th. This date has been confirmed, yet on the 3rd of May they tried to take my debit order.</p> <p> </p> <p>As soon as my fubds where available, I called the call centre and recieved the banking details. I made the payment and sent proof of payment to the email address given to me by the call center. I made the payment on 6 May at 08h09. Yet on saturday the 7th of May my line was suspended due to non payment.</p> <p> </p> <p>It is now the 9th of May and I am still trying to get hold of the call center to reconnect my line.</p> <p> </p> <p> </p>
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Glocell's replyOfficial
25 May 2016, 07:27Dear Quinten,
We are really sorry for the experience that you have had with us so far. We have forwarded your details to our support team who will look into your matter. We have been receiving an influx of customer queries, we assure you that we will help you to resolve your matter; please bear with us during this time. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Best regards,
Glocell's reply25 May 2016, 07:27
Official
Dear Quinten,
We are really sorry for the experience that you have had with us so far. We have forwarded your details to our support team who will look into your matter. We have been receiving an influx of customer queries, we assure you that we will help you to resolve your matter; please bear with us during this time. We sincerely apologise once again for the inconvenience caused as a result of this.
Warm Regards,
GloCell
Best regards,