Shocking service

Been due for an upgrade for +/- 2 months, originally went into East Rand mall store, which evidently still waiting for a call back. decided to call the upgrade line, basically every model i wanted was out of stock, no definite time frame as to when stock will arrive. Decided to cancel. Have sent the form through, for past 2 days trying to get to through to call center, constantly getting disconnected, so to this point, i have no idea if contract has been cancelled.

Worst service i have ever experienced.