Shocking service

<p>Now that I want to end my contract with Glocell, they are not able to provide a good service. I sent my signed termination document to the customer support team to process 17 July, and was informed via autmatic reponse it will take 48 hours. I waiting 3 days, no response. So I phoned customer support to follow up - this took a 30min call for them to give me an answer about when my contract will effectively end, of which was mainly made up of me being put on hold. And I am yet to recieve anything in writing about this matter (over 24 hours later), they dont give reference numbers for the calls you make either. </p> <p>So what now? Do I phone again and waste another 30mins of my airtme to find half an answer?</p>