1 reviews | Active since May 2016

11 May 2016, 07:34

Shocking Customer Service

<p>My cell C account has been taken over by GloCell and there was a hitch of payment of R173.00 I tried to contact Glocell on there customer care line and was on hold for 20 min. I eventually got hold of their Durban office on *** and was informed that I was able to make payment to their account at the ATM and would be reconected. This was done and I was reconnected for a day and then was suspended again. I have tried to contact them again and again have waited on hold for over 30 min. I tried to contact the same Durban number and now no one can assist and tell me what the problem is.</p> <p>THIS IS SHOCKING SERVICE AND I CAN NOT UNDERSTAND HOW A COMPANY CAN BE THIS USELESS WITH CUSTOMER SERVICE..... ANSWERS PLEASE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!</p>

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Replies (1)
Glocell
Glocell's reply25 May 2016, 14:53
Official

Dear Dean,

We are really sorry for the way you feel. We are glad that your matter has been resolved. We will use your experience to improve the experience that we offer our customers. We look forward to servicing your mobile needs.

Warm Regards,

GloCell

Best regards,