SERVICVE?? WHAT SERVICE??

<p>On 2012/2016 I went into glocell Cresta Branch to renew my contract. I was then told that I cannot upgrade my contract and get a tablet. I have to take a phone because my contract is a voice contract. I told them that my nr was bought over to them from Autopage (my initial service provider) I was allowed a tablet then and I want a tablet now - it is not my fault that when the nrs were bought over the contract was changed. I was promised by Tirell that they will customise a deal for me. He then proceeded to send an email to head office. After new year - around the 10th - I went back to check - seeing that no one phones me. I was told that they still have no respone. I waited and went back on 13/01/17 to check again. I was told that my query was passed on to another department - but still no response. I told him he must tell them to sort it because I will be back on Saturday. Tirell phoned me on Saturday morning about 09:00 to say I must not come in because he has just spoken to his area manager and I will have an answer by 13:00. He will phone me. Well needless to say thaqt was the last I heard. I went to the store on Sunday 22/01/17 ( almost five weeks from initial request) Tirell was not on duty and I told Bernadette (Manager ) that I needed the matter sorted out NOW. I was met with a cheeky respone " We definately cannot sort this out on a Sunday afternoon" I did not appreciate the tone that she spoke to me. I then proceeded to terminate my contract - which they will only terminate end Feb which I thing given the circumstances is unreasonable seeing that I received no service from them. I must now still pay end Jan and end Feb for a contract that I am not able to use since December.</p>