Service?? What service?

<p>In Short:</p> <p>My cellphone was ****** out of my jackets pocket on 10 March 2017. </p> <p>I reported it to Glocell in their Cape Gate branch on 11 March 2017. They informed me that I need to get a police statement to state that I opened a case. The week of 13 March 2017 I then went back to Glocell to give them the case number. During all this the insurance company claimed I had no insurance which with no one. The staff at Glocell and insurance is very unhelpful except for Adnaan that is trying everything in his power to help! Everytime I have to go back and get feedback as no feedback is being provided.</p> <p> </p> <p>The Insurance company now claims my claim was only logged on 6 May 2017, more than a month and a half after I visited Glocell with all my documents. This just cannot be right! </p> <p> </p> <p>For the last 3 months my cellphone account geta deducted from my account, but with no cellphone!!</p> <p> </p> <p>Is there something wrong with Glocell or the Insurance company, but Glocell provided me with the insurance so surely they should be much much much much more helpful.</p> <p> </p> <p>Ok, so you are taking my money for the last 3 months with no to very little service from one person in 2 companies!!</p> <p> </p> <p>Shocking shocking</p> <p>Regards,</p> <p>Debbie Minnaar</p>