Service? What service??

<p>This must count as the worst company I have ever encountered. After AGES of trying to resolve an issue where my mom's line was suspended in error, her price plan amount has now mysteriously nearly more than doubled. I have tried to get an answer, but contacting GloCell is like hitting a brick wall.</p> <p>I eventually got them to resend old invoices, but still got no acknowlegment or explanation for the jump in price.</p> <p>I have two email addresses and must practically beg to get a reply from Luyanda Tsoanyana. Several emails sent to Bafana Khumalo have only been ignored despite him calling me after my last HelloPeter complaint and promising to phone back 3 days later. Months have passed, several emails have been sent to him and numerous requests for Luyanda to request him to contact me have all been ignored.</p> <p>In the meanwhile, we are overpaying this "service provider". SHOCKING!!!</p> <p>Can someone who is serious about customer service PHONE me??????????????????????????</p>