VM
Victor M

1 reviews | Active since Mar 2014

09 May 2016, 12:45

Service Non Existent!!!!

<p>It would appear that Cell C has carried their Autopage members over to a company called Glocell. Big surprise!!!! Had no idea that this was happening. Received my account at the beginning of April from Glocell which was more than 20 times my normal bill!!!! Tried to contact them on ***. No joy there. Held on for half an hour!!! No answer.</p> <p>Sent them a query via their query system on their website ...... 5 to be exact. Example below:</p> <p><a type="button" data-toggle="collapse" data-target="#***">Ticket awaiting with support centre.</a></p> <div class="in" style="height: auto;"><strong>Query ID: </strong>*** <br /><strong>Entry Point: </strong>Customer Query <br /><strong>Status: </strong>Ticket awaiting with support centre. <br /><strong>Reason: </strong> <br /><strong>Date Created: </strong>*** <br /><strong>Date Updated:</strong></div> <div class="in" style="height: auto;">&nbsp;</div> <div class="in" style="height: auto;"><strong>No joy there either!!!! Still waiting for them to get to me! Sent them an email! No surprise there .... no answer. </strong></div> <div class="in" style="height: auto;">&nbsp;</div> <div class="in" style="height: auto;"><strong>As a last resort I have reversed the Debit Order! Hope to hear from them soon!!</strong></div>

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Replies (1)
Glocell
Glocell's reply25 May 2016, 09:45
Official

Dear Victor,

We are really sorry for the way you feel. We have forwarded your details to our support team to look into your billing query. We have been receiving an influx of customer queries; we assure you that we will help you to resolve your matter; please bear with us during this time.

Warm Regards,

GloCell

Best regards,