Seen it all now!
<p>My 83 year old father was signed up for a 2 GB monthly contact, with no airtime and uncapped. He asked for mainly airtime, but doesn't understand much more than that. After rising monthly bills, I went with him to establish what kind of contact he has. We were told that the employee who had sold him the contact has left but that they might be able to change it. We returned with bank statements only to be told that the shop employee, Bongani, was hungry as he hadn't eaten all day and that he may or may not contact us later. I really would like to escalate this, as I have never received such appalling service.</p>
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Glocell's replyOfficial
23 Mar 2017, 09:59Good day Sarah,
We sincerely appreciate you taking the time to air your dissatisfaction.
This is absolutely abominable, and we are so terribly sorry for the appalling experience you and your Dad had.
please rest assured that we have alerted the Area Manager, as well as the Regional Manager. They will look into this and will be in touch with you shortly.
Kind Regards
The GloCell Team
Best regards,
Glocell's reply23 Mar 2017, 09:59
Official
Good day Sarah,
We sincerely appreciate you taking the time to air your dissatisfaction.
This is absolutely abominable, and we are so terribly sorry for the appalling experience you and your Dad had.
please rest assured that we have alerted the Area Manager, as well as the Regional Manager. They will look into this and will be in touch with you shortly.
Kind Regards
The GloCell Team
Best regards,