SECOND HELLOPETER COMPLAINT DUE TO INCOMPETENCE

<p>This is my second hellopeter complaint, still awaiting feedback from my first.</p> <p> </p> <p>I cancelled my contract and gave 1 months notice, therefore the contract should have been cancelled on the 30 April 2016. This was not done as Glocell had a backlog of complaints. They then only processed the cancellation on the 16 April, keeping me to contract until the 16 May 2016. This of course is through Glocells incompetence, not my wrong doing. </p> <p> </p> <p>I was then informed by Glocell to port my number to another service provider as my contract had expired, which was done the beginning of May 2016. Last week I receive an invoice for another monthly subscription as I was given monthly benefits that I could have used, not sure how as I am already with another service provider.</p> <p> </p> <p>I spoke to an agent last week, who after hearing my complaint, placed me on hold and the call was cut off after 3 minutes. Today, I spoke to another agent, and she informed me that I am loaded as a month to month contract, and also placed me on hold, cutting the call off after 3 minutes. Each time I was on hold for around 20 - 30 minutes.</p> <p> </p> <p>Processing a cancellation is a simple process, thus I am concerned that a company such as yours cannot get this right. </p> <p> </p> <p>I want this rectified immediately </p>