1 reviews | Active since Feb 2017
<p>Glocell has recently taken Contracts from Autopage who took over from Nashua Mobile.</p> <p>My contract was changed to suite their needs.</p> <p>My bill Was R1400 over December and Now R900 over Jan. To compansate for the Data I bought a data bundle that once depleted would revert back to contract price.</p> <p>I have been charged R0.99c per MB instead of what my contract rate was. As money is tight I had a soft block of R500 on my account so never worried about overspending. They change my limit to R2500.00!!!</p> <p> </p> <p>They say this is data they recieved from Autopage which is a lie as they have a false address attached to the invoice. I have tried changing it to either a hangup on the phone or no reponse in emails.</p> <p>I know all cellular companies get a bad rep but Glocell must surely take the cake.</p>
Dear Mr Bussey,
Thank you for taking the time to air your dissatisfaction; we appreciate you making the effort to do so, as this assists us in re-evaluating our processes in order to improve on our service levels.
We are terribly sorry for the disgruntlement and inconvenience caused. Please rest assured that we have escalated your billing/data dispute - your reference number is: ***0. A consultant will be in touch shortly.
Warm Regards
The GloCell Team
Best regards,
Dear Mr Bussey,
Thank you for taking the time to air your dissatisfaction; we appreciate you making the effort to do so, as this assists us in re-evaluating our processes in order to improve on our service levels.
We are terribly sorry for the disgruntlement and inconvenience caused. Please rest assured that we have escalated your billing/data dispute - your reference number is: ***0. A consultant will be in touch shortly.
Warm Regards
The GloCell Team
Best regards,
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