Roaming bill of R8000, impossible to unsuspend cellphone

<p>1. On 2 and 3 Sep before travelling to Spain and France, I instructed GloCell to activate roaming on my wife, dr Ansie Gous's phone, and to allow only SMSs, no calls or data</p> <p>2 On 17 Sep after eceiving a hugh usage alert of R4900 from GloCell, I instructed GoCell to suspend the phone</p> <p>3 On return on 26 Sep I phoned Glocell's Call centre to unsuspend the phoone. I was told that only after paying 50% of the account (that has now run up to R8000) can it be unsuspended. I refused because cause of the costs was the fact that Glocell did not carry out my instructions.</p> <p>4 From 26 Sep until today 6 Oct I have made 29 calls to the call centre, sent 7 emails, received 6 promises that I will be phoned back, wasted 5 hours listening to music waiting on the phone to the call centre, with no result. After each promise to attend to the matter, i was regularly cut off.</p> <p>5 Senior staff that promised to phone are among others Katheeja and Bheki Yende</p> <p>This is the worst service I have ever experienced. My phone, used for my practise as psychologist, are still out of action.</p> <p>Dr Ansie Gous</p>