RU
Rob U

1 reviews | Active since Aug 2012

03 Nov 2017, 12:08

*******

Several accounts were transferred to Glocell from Autopage last year (no option being gven to me, the client regarding this). To say that Glocells service has been bad would be an understatement, as this would imply that Glocell actually provided any service.

The limit on a 3G contract was increased without my knowledge or OK, and somehow the increase was used up, more than 5 times previous usage! Queries to Glocell via email, Glocells website, phone calls, elicited no feedback. Requests to cancel a contract and change to prepaid, nothing happened. Queries on strange items on bills (SEONE), not responded to. Even going to Glocells offices hasn't helped. Glocell has no idea what service is, refuses to sort out queries, next step ?

0
Replies (1)
Glocell
Glocell's reply07 Nov 2017, 11:23
Official

Good day Rob,

We appreciate your post.

Please accept our apologies for the lack of service which you have experienced, as well as for the unnecessary frustration and inconvenience caused.

Please take the time to email your details to ***, so that we may assist you as soon as we possibly can.

Kind Regards,

The GloCell Team

Best regards,