Ridiculously bad at responding to a simple request

<p>I am actually shocked at how bad your service centre is. I logged into my account on your website and logged a simple querry asking when my contract was due for an upgrade (Implying I actually wanted to stay with Glocell for another two years). I logged that on the 15th November. Not a single response. So I resorted to Facebook messanger 15 days later. In my message I stated the ticket number that was logged on your website and I updated my request from "when am I able to upgrade" to "when am I able to cancel my contract".... Their response "How can we assist you?". I mean really... Do you have a 3 year old running your call centre? So my next message I had a bit of a flip out and to that your response was "This is the 1st time we are dealing with you on Facebook." and that was it. No response WHAT SO EVER regarding the questions I asked in my messages... So they point blank ignored me! 6 days later I send another message and get an appology (again NO RESPONSE to my questions asked). I then just keep getting bounced around and told that someone will get hold of me. STILL hasnt happened. Even when I told them this morning that If a manager does not phone my by 9am I will be posting on HelloPeter. All I got was "The call centre manager will call you shortly"... STILL HASNT CALLED. I honestly wish Autopage was still in the game, they had my business for almost 13 years with not a days trouble!!! It's taken Glocell not even a year to totally ruin a relationship between customer and service provider. I dont suggest anyone signing up with this company at all!</p>