AE
Andre E

1 reviews | Active since Jul 2016

27 Jul 2016, 10:56

Repair taking forever

<p>Was moved from Autopage to GloCell when Autopage was sold and i dropped my phone, i have insurance on it and sent it in for repairs, first of all they took more than a week to collect and with many phone calls eventrually collected, after 2 weeks at GloCell no one can give me a status on my handset!!!! They really have terrible service, i will not renew my contract or take a contract with them ever in my life.</p> <p>After i phoned them they just said we are waiting for the access to be paid and no one contacted me, if i didn't phone them i would never have heard back from them, REALLY REALLY BAD SERVICE!!!!!!!!! </p> <p> </p> <p>After having excelent service with Autopage for more than 15 years they have lost my support.</p>

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Replies (1)
Glocell
Glocell's reply24 Aug 2016, 12:29
Official

Dear Andre,

We are really sorry for the bad experience that you have had along with the lack of feedback that you have received regarding your repair. We have notified our support team of this and we assure you that they will help you resolve your matter as soon as possible; your reference number is ********** .

Kind Regards,

The GloCell Team

Best regards,